How should you write a business proposal? How do you take minutes? When should a work email be formal or chatty? Communicating in a clear, concise manner is a key aspect of professionalism and good business practice and yet many South African firms do not train staff to do this. It leads to confusion, lost hours, and affects how people view your ability to do your job. This guide to all aspects of written English in the work place will help you present yourself in an excellent, effective way.